Intermittent Issues Accessing Some Live Forms & Form Redirects

Incident Report for Wufoo

Resolved

Due to issues outside of our control, support for the PayPal Website Payments Pro integration has since been removed. We continue to support PayPal Standard and PayPal Payflow Pro, along with several other vendors which you can find at https://help.surveymonkey.com/en/wufoo/integrations/#payments
Posted Jan 15, 2025 - 13:34 PST

Update

Resolved Issues in Wufoo
The following issues have been resolved, and these functionalities are now working correctly:
- Issues with embedded form redirects
- Issues with some form URL domains not redirecting
- Issues with Notification Emails
- Some forms returning blank pages when loading
- Errors with form editing
- Issues with the PayPal Standard integration

Ongoing Issue
We are still investigating a remaining issue affecting the PayPal Website Payments Pro integration.
Posted Dec 04, 2024 - 19:32 PST

Update

There are multiple areas of Wufoo experiencing issues at the moment, including:

- Issues with embedded form redirects
- Issues with some form URL domains not redirecting
- Issues related to the PayPal integration (Both PayPal Standard and PayPal Website Pro)
- Issues with Notification Emails

The team is actively working on each of these and we will be providing additional updates as we have them.
Posted Dec 04, 2024 - 08:56 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Dec 03, 2024 - 16:01 PST

Update

There are multiple areas of Wufoo experiencing issues at the moment, including:

- Some forms returning blank pages when loading
- Issues with embedded form redirects
- Issues related to the PayPal integration
- Errors with form editing

The team is working on each of these and we will be providing additional updates as we have them.
Posted Dec 03, 2024 - 13:35 PST

Investigating

We are currently investigating this issue.
Posted Dec 03, 2024 - 12:35 PST